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Return Policy

Return Policy — Maison Alhambra

Last updated: 11/01/2023

We want you to love your Maison Alhambra purchase. If for any reason you’re not completely satisfied, we’ll help you return or exchange your order — fast and fair.

Summary (quick read)

  • Returns accepted within 15 days of delivery for most items.
  • Items must be unworn, unopened, and in original packaging with all labels and seals intact.
  • Return shipping: free within [your country] for defective or incorrect items; otherwise customer pays return postage unless stated.
  • Refunds process within 3–7 business days after we receive and inspect the return.
  • Refunds issued to the original payment method.

Who can return

Returns apply to purchases made at maisonalhambra.com only. If you bought from a third-party retailer or marketplace (Amazon, IntenseOud, etc.), please contact that seller directly.

How long do I have to return?

You have 30 calendar days from the date your package was delivered to request a return or exchange. Items returned after 30 days may not be accepted.

Condition of returned items

To qualify for a full refund or exchange, items must be:

  • Unused and free of odors (no perfumes applied).
  • In their original, undamaged packaging (boxes, seals, and labels included).
  • Accompanied by the original packing slip or order number.

We reserve the right to refuse returns that show signs of wear, damage, or missing parts.

Non-returnable items

For hygiene and safety reasons we cannot accept returns on:

  • Opened or used perfume bottles (unless defective).
  • Gift cards, sample vials, testers.
  • Clearance / final-sale items (will be marked at checkout).

If you receive a damaged or defective bottle, see section 7.

Exchanges

If you want a different Maison Alhambra product or size:

  • Request an exchange within 30 days via returns@maisonalhambra.com.
  • We will reserve stock for exchanges subject to availability.
  • If the new item costs more, we will send a payment link; if less, we refund the difference.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect:

  1. Email returns@maisonalhambra.com within 7 days of delivery with: order number, photos of the damage, and a brief description.
  2. We will respond within 24–48 hours with return instructions and provide a prepaid return label where applicable.
  3. Once we receive and inspect the item, we will send a replacement or full refund.

International returns & taxes

  • International customers must follow the same 30-day policy, but are responsible for return shipping unless the item is defective or we shipped the wrong product.
  • Customs duties and local taxes are non-refundable by Maison Alhambra. If you refuse delivery, refunds may be subject to deductions (return shipping, customs fees).

How refunds work

  • After we receive and inspect your return, we’ll notify you by email.
  • Refunds appear on your original payment method in 3–7 business days (depending on your bank).
  • If you paid for expedited shipping, shipping fees are refundable only if the return is due to our error.

Return shipping address (for approved returns)

We will provide a return label and address after you submit a return request. Do not send returns without an RMA/return authorization as this can delay processing.

Exchanges & store credit

  • If a replacement is unavailable, we will offer a refund or store credit.
  • Store credit does not expire and can be used at maisonalhambra.com.

How to start a return

  1. Email returns@maisonalhambra.com with your order number and reason for return.
  2. Our returns team will issue a Return Authorization (RMA) and step-by-step instructions within 24–48 hours.
  3. Pack the item securely, include the RMA number, and ship per the instructions provided.

FAQs

Q: Can I return a perfume I decided I don’t like?
A: Unopened perfumes in original condition are returnable within 30 days. Opened bottles are not accepted unless they are defective.

Q: How long until I get my refund?
A: We process refunds within 3–7 business days after inspecting the return. Your bank may take extra time.

Q: Who pays return postage?
A: We cover return postage for defective or incorrect items. For change-of-mind returns, customers usually pay return postage unless a prepaid label is provided.

Contact & support

If you have questions or need help, contact us:

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