Privacy Policy

Privacy Policy — Maison Alhambra

Last updated: 1/11/23

Maison Alhambra (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or contact us.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

We operate an online store focused on fragrances, perfume information, and related products.

2. What Information We Collect

We collect different types of information depending on how you use our website.

2.1 Information You Provide Directly

When you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to our newsletter

We may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related details (processed securely by third-party gateways; we do not store full card numbers)
  • Order history and preferences
  • Messages or inquiries you send us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information (mobile/desktop, OS)
  • Pages visited, time spent, and click activity
  • Referring URL (how you reached our site)

This data is typically collected through cookies, pixels, and similar technologies.

3. How We Use Your Information

We use your information to:

  • Process orders and payments
    • Confirm your order
    • Deliver your items
    • Send order status and shipping updates
  • Provide customer support
    • Respond to your questions, returns, and requests
  • Improve our website and services
    • Analyze website usage and performance
    • Fix technical issues and enhance user experience
  • Marketing and communication (optional)
    • Send newsletters, offers, promotions, and product updates
    • Show personalized recommendations based on your browsing and purchase history
  • Legal and security purposes
    • Prevent fraud
    • Comply with applicable laws and regulations

4. Legal Basis for Processing (where applicable)

Depending on your location, we may rely on different legal bases to process your data:

  • Contract: To process your purchases and provide services.
  • Legitimate interests: To improve our services, prevent fraud, and manage our business.
  • Consent: For email marketing and certain cookies/analytics (you can withdraw consent at any time).
  • Legal obligations: Where required by law (e.g., tax or accounting records).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember items in your cart
  • Understand how visitors use our site
  • Improve performance and personalize content

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect certain website features.

If you use an analytics tool (like Google Analytics), you can add:

We may use third-party analytics tools (e.g., Google Analytics) for anonymous statistical data to help us understand traffic and usage patterns.

6. How We Share Your Information

We do not sell your personal data.

We may share your information with trusted third parties only when necessary:

  • Payment providers (e.g., Stripe, PayPal) to process your payments
  • Shipping and logistics partners to deliver your orders
  • Email and marketing platforms to send you newsletters and updates (only if you subscribed)
  • IT and hosting providers who support our website and systems
  • Professional advisers (e.g., legal, financial) where required

If required by law or to protect our rights, we may disclose data to public authorities.

All third parties are required to protect your data and use it only for the purposes agreed.

7. Data Retention — How Long We Keep Your Data

We keep your information only as long as needed to:

  • Fulfill the purposes described in this policy
  • Comply with legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

For example:

  • Order records may be kept for several years for tax and accounting purposes.
  • Email marketing data is kept as long as you remain subscribed (you can unsubscribe at any time).

8. How We Protect Your Data

We use appropriate technical and organizational measures to keep your data safe, including:

  • Secure server connections (HTTPS/SSL)
  • Restricted access to personal data (only authorized staff)
  • Partnering with reputable, secure payment processors

While we strive to protect your data, no method of transmission or storage is 100% secure. You also play a role—keep your account passwords confidential and secure.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal data (subject to legal retention obligations)
  • Object to certain processing (e.g., direct marketing)
  • Restrict processing in some circumstances
  • Withdraw consent at any time where processing is based on consent
  • Portability: request a copy of your data in a usable format (where applicable)

To exercise any of these rights, contact us at:
📧 privacy@maisonalhambra.com

We may request proof of identity before processing certain requests.

10. Email Marketing & Unsubscribing

If you subscribe to our newsletter or marketing emails:

  • We will use your email to send updates, offers, and product news.
  • You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or contacting us at privacy@maisonalhambra.com.

Unsubscribing from marketing emails does not affect important service messages (order confirmations, shipping updates, etc.).

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it as soon as reasonably possible.

12. International Transfers

Depending on where you are located and where our service providers operate, your data may be transferred and processed outside your country.

When we transfer data internationally, we take reasonable steps to ensure that an adequate level of protection is in place as required by applicable laws.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., blogs, partner shops, social media, marketplaces). We are not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy policies of any third-party site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • Improvements to our services

When we update the policy, we will revise the “Last updated” date at the top. Significant changes may be communicated via email or on the website.

15. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

We aim to respond to privacy-related requests within a reasonable timeframe.

Suggested text: Our website address is: http://maisonalhambra.co.

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